Is there a user training?

Yes there is -  Make sure all key users can attend.

The training will take 60 to 90 minutes, and is offered as a virtual (GoToMeeting) session.

The training includes:

1. General overview of the platform’s navigation
2. Setting up new users (Admin account)
3. Creating a new case
4. Adding copy (title,subtitle,summary,body text,boilerplate, etc...)
5. Adding / changing contacts
6. Adding quotes
7. Adding multimedia
8. Social media options
9. Publishing
10. Social distribution
11. Statistics
12. Ticket system / helpdesk